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Letting Agents – From 6th August 2018, ‘Ombudsman Services’ Cease to be a Redress Scheme for the Property Sector

Posted on August 3rd, 2018 -

Since 1st October 2014 – all letting and managing agents in England must belong to a redress scheme.

There were 3 schemes to choose from;

  • Ombudsman Services
  • The Property Redress Scheme
  • The Property Ombudsman

‘Ombudsman Services’ are ceasing to be a redress scheme for the purpose of the Enterprise and Regulatory Reform Act 2013 which requires membership by agents.

Any letting or managing agent in England who belong to the ‘Ombudsman Services’ scheme must join one of the other 2 schemes before 6th August to ensure that they continue to comply with the requirement to belong to a redress scheme.

Agents must remember to prominently display who they are a member of in their office and on their website (if they have one).

For more information please see the ‘Ombudsman Services’ press release;



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