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Coronavirus – Guidance for Letting Agents – Offices to Close

Posted on March 24th, 2020

We still await official guidance from the Government for landlords and letting agents. In the meantime, ARLA/Propertymark have spoken with a senior civil servant who stated that letting agents are NOT ‘essential businesses’ under the new rules as part of social distancing measures announced by Boris Johnson on 23rd March 2020. Therefore all letting agent offices must close immediately. They also stated that there should not be any in-person viewings, routine inspections or house moves.

The British Association of Removers has issued communication (on the morning of 24th March) that moves will only take place if they are already underway. Moves that have not yet started should not go ahead.


It is expected that letting agents will continue to be able to be contacted by telephone or email by tenants to deal with any emergencies.

As soon as official Government guidance is published, we will update our news feed accordingly. Therefore, any information and guidance published by SWLA so far may be subject to change.

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