Monthly direct debit users. Will see the grant paid automatically by your supplier – either refunded straight into your bank account, or in the form of a direct debit reduction.
Standard credit customers. This includes those who pay by cash, card or cheque after receiving a monthly or quarterly bill. You’ll get the payment automatically – all suppliers will pay this in the first week of each month between October 2022 and March 2023. It’ll typically be added as credit to your energy account.
Smart prepayment meter customers. You’ll get the grant automatically as credit applied directly to your meter in the first week of each month. However, one concern is that credit is typically paid towards your electricity use, not your gas. Bulb, for example, is making the credit transferable, but we want more suppliers to follow suit and it’s an issue we’ll push on.
Traditional prepayment meter customers. Ensure your supplier has up-to-date contact details for you as your money will be sent as six separate vouchers via text, email or post – which you’ll need to redeem by topping up as normal in a shop or post office. You’ll have three months to redeem each voucher – and if you lose them or they expire, they can only be reissued up until 31 March 2023.
Article Abridged by MSE